Refund & Return Policy

Thank you for shopping with Zunich Apparel. We want you to love your purchase, but if something isn’t right, we’re here to help. Please read our Refund & Return Policy below.

1. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

Must be unused, unworn, and unwashed
Must be in their original condition
Tags must remain intact and attached
Must be returned within 7 days from the delivery date
Must include all original packaging, accessories, and gifts (if applicable)

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

Items purchased on final sale or marked as non-returnable

3. Return Shipping Costs

The buyer is responsible for all return shipping fees
We do not provide prepaid return labels
Original shipping fees are non-refundable

4. Refunds

Once your return is received and inspected:

If approved, your refund will be issued to your original method of payment within 10 business days
If the return is rejected (e.g., damaged, used, tags removed), the item will be sent back to you at your expense

5. Exchanges

We currently do not offer direct exchanges. If you want a different size or style, please:

Return your item as per the above steps
Place a new order for the desired item

6. Defective or Incorrect Items

If you received a damaged, defective, or wrong item:

Contact us within 48 hours of delivery
Provide your order number and clear photos of the item

We will resolve the issue promptly at no additional cost to you.

7. How to Start a Return

To initiate a return, please contact us at:
📧 info@zunichapparel.co.uk

Include your order number and reason for return, and our team will guide you through the process.

8. Cancellations

Orders can only be cancelled within 1hr after order placement. Once processing begins, cancellations are no longer possible.

9. Contact Us

If you have any questions regarding this Refund & Return Policy, please reach out to us at:
📧 info@zunichapparel.co.uk